Cancellation Policy

CANCELLATION POLICY

At Domestica, we value your trust and are committed to delivering safe, high-quality products. While every order is carefully processed before dispatch, unforeseen issues may arise. To ensure a smooth and transparent experience, please review our Cancellation Policy below:

CUSTOMER-INITIATED CANCELLATIONS

• Before Shipment: Orders may be cancelled only before they are shipped.
• How to Cancel: To request a cancellation, please email us at Care.domesticame@gmail.com with your order details.
• After Dispatch: Once an order has been dispatched, cancellations are not permitted.
• In-Transit or At Delivery: If cancellation is requested while the product is in transit or at the time of delivery, applicable courier charges may be deducted and borne by the customer.

DOMESTICA-INITIATED CANCELLATIONS

In rare circumstances, Domestica may need to cancel your order due to:

• Stock unavailability or inventory issues
• Pricing or listing errors
• Fraudulent or suspicious order activity

In such cases, you will be notified promptly.

CONTACT US

For further inquiries or assistance, please contact our Customer Support Team between 10 AM and 6 PM (Monday to Friday).

Customer Care: Care.domesticame@gmail.com

Phone: +971 0581346490 (UAE) / +966 544382854 (KSA)