Privacy Policy

At Domestica, everything we make is built around one simple promise to support parents with care, honesty, and confidence. That same promise applies to how we handle your personal information.

Whether you're browsing our website, placing an order, or chatting with our Customer Care team, we want you to always know what information we collect, why we collect it, and the control you have over it.

This policy explains it all in plain language. By using www.domestica.ae, you agree to the practices described here.

Domestica Middle East is operated by:

Galaxy Incorporation General Trading LLC
Warehouse No. 3, Ras Al Khor Industrial Area 2
Dubai, United Arab Emirates
Email: care@domestica.ae
Website: www.domestica.ae

Throughout this policy, "Domestica", "we", "our", and "us" refer to Galaxy Incorporation General Trading LLC.

When you place an order, create an account, or contact us, you may share:

• Full name
• Email address and mobile number
• Billing and shipping address, city, and country
• Order history
• Customer support messages
• Product warranty registrations
• Marketing preferences

Domestica does not store your debit or credit card details ever. Payments are handled by trusted, PCI-DSS-compliant payment providers who encrypt your card data during every transaction. Your card information is never visible to Domestica or our staff.

When you visit our website, we may automatically receive:

• IP address, browser type, and device information
• Operating system and language settings
• Pages visited, date and time of visit, and referral website
• Shopping and session behaviour

This helps us understand how visitors use the site and where we can improve it.

You may also provide information when you contact Customer Care, leave a product review, join a promotion, subscribe to our newsletter, register a product, or complete a survey.

We use your information to:

• Process, verify, and deliver your orders
• Respond to your questions and provide after-sales support
• Register product warranties
• Personalise your shopping experience
• Improve our products and website
• Detect fraud and prevent misuse of our website
• Meet legal and regulatory obligations
• Send you updates you've chosen to receive

We never collect information we don't reasonably need.

By providing your information to complete an order, arrange delivery, or process a return, you consent to us using it for that purpose. If we want to use your information for anything secondary such as marketing, we'll ask for your consent separately or give you a clear way to say no.

You can withdraw your consent at any time by emailing care@domestica.ae.

If you choose to receive updates from Domestica, we may send you new product launches, parenting tips, exclusive member offers, seasonal promotions, and educational content.

You stay in control. Every marketing email includes an "Unsubscribe" link, or you can contact Customer Care to opt out. Unsubscribing from marketing will not affect essential service messages about your orders, deliveries, or warranty claims.

Cookies are small text files stored on your device. They help us:

• Remember your shopping cart and keep you signed in
• Save your preferences
• Improve website performance
• Understand visitor behaviour and measure advertising effectiveness

Some cookies are essential for the website to work; others simply improve your experience. You can manage or disable cookies through your browser settings, though disabling some may affect website features like checkout.

We may share your information with carefully selected service providers where necessary to operate our business:

• Payment providers
• Delivery and logistics partners
• Website hosting providers
• Customer support and marketing platforms
• Analytics providers
• Fraud prevention services

These providers receive only the information necessary to perform their services on our behalf and are required to protect it appropriately. We may also disclose information if required by law or to protect the rights and safety of Domestica and our customers.

Some of our service providers may process information outside the United Arab Emirates or the Kingdom of Saudi Arabia. Whenever personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place so your data receives a similar level of protection.

We maintain administrative, technical, and organisational safeguards including encryption and secure servers designed to protect your personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

While no online service can guarantee absolute security, we continuously review our practices to keep your information safe.

We retain personal information only for as long as necessary to complete your orders, provide support, honour warranty obligations, meet legal requirements, resolve disputes, and prevent fraud. When it's no longer needed, it is securely deleted or anonymised.

Depending on applicable laws, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correct — fix inaccurate or outdated details
• Delete — request deletion of your personal information
• Withdraw — remove your marketing consent at any time
• Object — object to certain processing activities
• Complain — raise a concern about how your information is handled

To exercise any of these rights, email care@domestica.ae. We may ask you to verify your identity before acting on your request, and we aim to respond promptly.

Domestica products are designed for babies and children but our website is intended for parents, guardians, and adults. We do not knowingly collect personal information directly from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.

Our website may contain links to third-party websites. Once you leave domestica.ae, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any external sites you visit.

Domestica will never call, email, or message you asking for your card number, CVV, OTP, or bank details, and we never run contests requiring payment through external links.

If you receive suspicious communication using the Domestica name or logo, do not share any information or click any links. Contact us directly at care@domestica.ae so we can help.

As Domestica grows, we may update this Privacy Policy from time to time. If we make significant changes, we'll update the Effective Date at the top of this page and, where appropriate, notify customers through our website or other suitable channels.

Questions about this policy or your personal information? We're here to help.

Domestica Middle East
Galaxy Incorporation General Trading LLC
Warehouse No. 3, Ras Al Khor Industrial Area 2
Dubai, United Arab Emirates
Email: care@domestica.ae
Website: www.domestica.ae