Warranty Policy

At Domestica, we are committed to providing durable and high-quality smart & wellness home appliances designed to enhance your comfort, health, and everyday living. While every product undergoes strict quality checks, we provide a warranty to protect you against rare manufacturing defects.

1. Warranty Coverage

The warranty covers manufacturing defects only – defects in material, workmanship, or functionality that affect safe and intended use.

Products Covered Under Warranty — 1 Year:

# Product Type
1 Fan
2 Juicer
3 Vacuum
4 Vacuum Pro
5 Steam Mop
6 Hand Fan
7 Blender
8 Hand Blender
9 Espresso Coffee Machine 3.5 Bar
10 Espresso Coffee Machine 20 Bar
11 Pod Coffee Machine
12 Car Vacuum
13 Slow Juicer
14 Humidifier
15 Dry & Wet Mop

2. Warranty Eligibility

To be eligible for warranty coverage, the customer must:

  1. Register the product within 7 days of purchase at www.domestica.com/warranty (or via QR code inside packaging).
  2. Provide proof of purchase (invoice) and product details at the time of claim.
  3. Share clear photos and/or videos of the defect.
  4. Ensure the product has been used strictly according to the user manual.

3. Warranty Claim Process

  1. Contact Domestica Customer Care via 📧 care@domestica.com or ☎️ +91 73581 10274.
  2. Submit your order number, registered warranty ID, and evidence (photos/videos).
  3. Our team will verify the claim within 2–3 working days.
  4. If approved:
    • Defective parts will be repaired or replaced free of cost.
    • For large products, replacement parts may be shipped instead of replacing the entire product.
    • All defective parts replaced under warranty must be returned to Domestica.
      ⚠️ A return shipping fee ranging from ₹800 to ₹3,000 is deductible depending on the product size and type.

4. What is Not Covered

  • Damage due to misuse, mishandling, rough usage, or neglect.
  • Damage caused by not following the user manual.
  • Unauthorized repairs or modifications.
  • Use of non-original accessories/parts.
  • Cosmetic changes (fading, discoloration, scratches, wrinkles).
  • Damage caused by improper installation or electrical fluctuations.
  • Accidental or consequential damages caused by external factors.

5. Important Terms

  • Warranty is valid only for the original purchaser and is non-transferable.
  • Warranty period begins from the date of purchase.
  • Repairs or servicing under warranty can be done only by Domestica or authorized service centres.
  • Domestica reserves the right to repair, replace, or provide an equivalent part at its discretion.
  • Policy terms may change without prior notice, but existing claims will be honoured under the policy active at the time of registration.

6. Customer Support

📞 +91 73581 10274 📧 care@domestica.com 🌐 www.domestica.com