Warranty Policy

WARRANTY POLICY

At Domestica, we are committed to providing durable and high-quality smart & wellness home appliances designed to enhance your comfort, health, and everyday living. While every product undergoes strict quality checks, we provide a warranty to protect you against rare manufacturing defects.

1. WARRANTY COVERAGE

The warranty covers manufacturing defects only – defects in material, workmanship, or functionality that affect safe and intended use.

Products Covered Under 1-Year Warranty

  • Fan
  • Juicer
  • Vacuum & Vacuum Pro
  • Air Fryer
  • Steam Mop
  • Hand Fan
  • Blender
  • Hand Blender
  • Espresso Coffee Machine 3.5 Bar
  • Espresso Coffee Machine 20 Bar
  • Pod Coffee Machine
  • Car Vacuum
  • Slow Juicer
  • Humidifier
  • Dry & Wet Mop

2. WARRANTY ELIGIBILITY

To be eligible for warranty coverage, the customer must:

  1. Register the product within 7 days of purchase at www.domestica.ae/warranty or via the QR code inside the packaging.
  2. Provide proof of purchase (invoice) and product details at the time of claim.
  3. Share clear photos and/or videos of the defect.
  4. Ensure the product has been used strictly according to the user manual.

3. WARRANTY CLAIM PROCESS

  1. Contact Domestica Customer Care via Care.domesticame@gmail.com or +971 0581346490 (UAE) / +966 544382854 (KSA).
  2. Submit your order number, registered warranty ID, and evidence such as photos or videos.
  3. Our team will verify the claim within 2–3 working days.
  4. If approved:
  • Defective parts will be repaired or replaced free of cost.
  • For large products, replacement parts may be shipped instead of replacing the entire product.
  • All defective parts replaced under warranty must be returned to Domestica.
  • A return shipping fee ranging from AED 200 to AED 300 may be deducted depending on the product size and type.

4. WHAT IS NOT COVERED

  • Damage due to misuse, mishandling, rough usage, or neglect.
  • Damage caused by not following the user manual.
  • Unauthorized repairs or modifications.
  • Use of non-original accessories or parts.
  • Cosmetic changes such as fading, discoloration, scratches, or wrinkles.
  • Damage caused by improper installation or electrical fluctuations.
  • Accidental or consequential damages caused by external factors.

5. IMPORTANT TERMS

  • Warranty is valid only for the original purchaser and is non-transferable.
  • Warranty period begins from the date of purchase.
  • Repairs or servicing under warranty can be done only by Domestica or authorized service centres.
  • Domestica reserves the right to repair, replace, or provide an equivalent part at its discretion.
  • Policy terms may change without prior notice, but existing claims will be honoured under the policy active at the time of registration.

6. CUSTOMER SUPPORT

Phone: +971 0581346490 (UAE) / +966 544382854 (KSA)

Email: Care.domesticame@gmail.com

Website: www.domestica.ae