Domestica Return, Replacement & Cancellation Policy

Once a product is delivered and accepted, we do not accept returns or cancellations, except as specified under this policy.

• Orders may be cancelled before shipment only. Contact us for cancellation at care@domestica.ae.
• Once dispatched, cancellations are not permitted.
• If cancellation is requested while in transit or at delivery, courier charges of AED 15–AED 20 will be borne by the customer.

Products are eligible for replacement only in cases of:

• Manufacturing Defects
• Damage During Transit
• Wrong Item Delivery
• Missing Components or Accessories

For hygiene and safety reasons, the following categories are strictly non-returnable and cannot be exchanged under any circumstances.

• Timeframe: Issues must be reported within 48 hours of delivery. Delayed claims cannot be accepted.
• Condition: Products must be unused, uninstalled, and in original packaging, with tags, manuals, and accessories intact.
• Documentation: A valid purchase invoice, along with clear photos and an unboxing video, is mandatory. Claims without documentation will not be processed.

Replacement requests will only be accepted under the following circumstances:

• Manufacturing Defects – Clearly impacting functionality, safety, or usability.
• Transit Damage – Reported immediately with photographic and unboxing video proof.
• Incorrect Product Delivered – Wrong colour, size, design, or model.
• Missing Parts or Accessories – Verified and shipped free of cost.

Claims will not be accepted for:

• Customer mishandling, rough use, improper installation, or improper storage.
• Unauthorised modifications, tampering, or non-standard repairs.
• Claims without invoice, photos, or mandatory unboxing video.
• Issues reported after 48 hours of delivery.
• Minor cosmetic variations such as colour tone, texture, or packaging.

• Upon receiving your order, please inspect the packaging immediately.
• If you notice any visible damage:
  • You may refuse delivery, or
  • Accept the package but note the damage remarks on the delivery receipt.
• After that, contact Domestica Customer Care right away with photos and an unboxing video.
• Claims for shipping damage will not be accepted later than 48 hours from the time of product delivery.

1. Email us at care@domestica.ae with:
   • Order Number
   • Registered Email ID and Phone Number
   • Clear photos and an unboxing video showing the defect, damage, or wrong item
2. Our team will acknowledge and verify your request within 1 working day.
   • Working hours: 10 AM – 5 PM (Monday to Saturday)
3. If approved:
   • Pickup will be arranged, if available.
   • If pickup is unavailable, you may courier the product to us. Courier charges up to AED 20 will be reimbursed upon valid receipt submission.
4. Inspection: Returned items undergo a strict quality check. Only documented issues will be considered.
5. Resolution:
   • Replacement will be dispatched after verification.
   • For large or bulky items such as battery cars, jeeps, swings, and similar products, replacement parts may be provided instead of a full product exchange.

Orders placed using EMI, Credit Card EMI, or Easy Pay Later payment modes cannot be cancelled once confirmed, regardless of shipment status.

Products purchased through EMI payment options are not eligible for return or refund under any circumstances.

EMI orders are eligible only for replacement, strictly under the following conditions:

• Manufacturing Defects
• Damage During Transit
• Incorrect Product Delivered
• Missing Components or Accessories

All replacement requests for EMI orders are subject to manufacturer approval and internal quality verification.

• Replacement timelines, inspection procedures, and documentation requirements will remain the same as stated in this policy.
• For large or bulky products, replacement parts may be provided instead of a complete product replacement, at Domestica's discretion.
• Refunds, chargebacks, or EMI cancellations with banks or financial partners are not supported once the order is confirmed.